Windows
Before you download
We’re currently getting the game and launcher digitally signed. Until that’s finished, Windows or your security app may warn about Setup or block it (see Need help? below). Setup downloads the launcher files over the internet; the launcher also downloads the game and its updates.
If you’re concerned, you can wait until the signed release is available.
Download launcherDownload didn’t start? Use the backup link.
Setup downloads the launcher. Keep an internet connection available until it finishes.
SHA-256 of this Setup:
da9872b2824abb1eeccf56d115eef87eeafd9208c9d277a9e1c4a7c22198f177Need help?
Check your download
The file must be named PlatinumTogether-Setup.exe and have this SHA-256 code:
da9872b2824abb1eeccf56d115eef87eeafd9208c9d277a9e1c4a7c22198f177To check it, open PowerShell in the folder with the file and run:
Get-FileHash .\PlatinumTogether-Setup.exeThe Hash it shows must match the code above. Upper or lower case does not matter. If it does not match, delete the file and download it again from this page.
Edge says “Virus detected” or “Download error”
This usually means Microsoft Defender stopped the download. Some security apps, including Microsoft Defender, have flagged this Setup. Microsoft and the other security companies are being asked to review it.
Do not turn off your protection, and do not restore or allow the blocked file. Check the Discord server for news, or report the exact message.
Windows protected your PC
Setup is new and not signed yet, so Windows SmartScreen may warn you before it opens. This is not a virus warning. First check your download (see above). If it matches, choose More info, then Run anyway. Only do this for Setup you downloaded from this page.
If your security app says it found a threat, do not open Setup. Keep protection enabled and send us the exact warning.
Setup could not finish
Try again once. If it still fails, keep the exact error message and a screenshot. If Setup offers Open setup report or Copy report, include that report with your support request.
The older message about connection and disk space does not tell us which one failed. Do not delete your game or saves to troubleshoot it.
The website or download will not connect
Check your PC's date and time. A network filter, security app, or service outage can interrupt a download. Note whether this page also fails in your browser, and include that detail with your report.
Check your security app's blocked items or Protection history. Keep protection enabled; send the exact warning so we can investigate.
I reinstalled, but an old launcher opens
Open the launcher from the desktop or Start menu shortcut created by Setup. If a taskbar pin opens an older copy, unpin it, open the current launcher, then pin that window.
Report a problem